Copyright 2020 NICMH. All rights reserved

1717 Ontario St . Sandpoint, ID . 83864

(208)265-6798.

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  • NICMH

March 27, 2020

Dear clients and families,

As you are certainly aware, the Governor has issued a Stay AT HOME order for the State of Idaho.

I have temporarily stopped respite and CBS (DD) services based upon this order. We will resume them as soon as possible.

In the meantime, all our other services (Clinic, SUD’s, CBRS, Peer Support) are continuing and should already be scheduled weekly or more as needed. Behavioral Intervention is occurring as needed and scheduled through your BI provider.

I know your individual provider is trying to stay in communications with you to provide ongoing services.

If you have not heard from them or missed an appointment, please feel free to call the office and we can figure this out.

Janae is at the front desk Monday through Thursday and I am checking messages on Friday.

WE ARE HERE IF YOU NEED AN ADDITIONAL SESSION OR YOU HAVE A CRISIS. 208-265-6798

These are unprecedented times and we are all trying to do our best to alleviate anxiety and stress in our lives. WE ARE HERE TO HELP AS WE CAN.

Stay well and stay safe-

Jenny Brotherton

Owner, NICMH

  • NICMH

March 20, 2020

Dear NICMH client and family,

The COVID-19 virus is impacting the way the community organizations are doing business. In order to be safe for you, your family and our staff, I am stopping most client activity in our building.

You should be receiving a phone call soon about your individual needs but below is the way we can provide services in the various programs:

Therapy: Video Telehealth or phone calls (see second page for details)

CBRS: in-home, limited community places and by phone and in certain cases, telehealth

Peer Support: in-home, limited community places and by phone and in certain cases, telehealth

Recovery Coaching: in-home, limited community places and by phone and in certain cases, telehealth

Developmental Disabilities: in-home, limited community places and in certain cases, telehealth

Substance Abuse: phone

Respite: in person – in home and community

IF YOUR PROVIDER IS DOING FACE TO FACE WORK, THEY HAVE A FEW HEALTH QUESTIONS THEY MUST ASK YOU, PRIOR TO SEEING YOU FACE TO FACE- PLEASE UNDERSTAND IT IS FOR EVERONES SAFETY. All Face to Face work will be 1 on 1 with staff.

We still have office staff throughout the day who will be answering the phone and returning calls. We also have therapists available for emergency sessions by phone or telehealth/ video

I know this is a scary time and I want you to call us if you need to talk to your provider.

In a life- threatening emergency- please call 9-1-1.

Other crisis lines available to you:

NI crisis line: 208-946-5595

OPTUM crisis line: 855-202-0973

Panhandle Health District Hotline: 877-415-5225

I am sorry this is happening, and I hope things can get back to normal soon.

Jenny Brotherton- Manna

Owner

For Therapy Clients:

IF THEY ARE DOING TELEHEALTH : Telehealth is an audio video method of seeing our clients during this crisis. We are using doxy.me which is a secure and HIPAA/HITECH compliant platform. Because all our therapists are only licensed in Idaho to utilize Telehealth the CLIENT needs to be in Idaho at the time of the telehealth session. We will also need anyone wanting to use this method to sign a telehealth specific consent that outlines the risks and benefits of the service. At the beginning of each telehealth session you will be asked the address of where you are located during that session along with the name and number of your emergency contact person. This is for your safety in case the therapist needs to get help to you. You should also insure that you are in a safe, private environment to protect your confidentiality.

The link for Telehealth/Video will be sent to you by your therapist just prior to the arranged session. It will come by text or e-mail.

IF FOR ANY REASON THE VIDEO WILL NOT WORK- YOUR THERAPIST WILL CALL YOU AND DO A PHONE CALL.

If you have co-pays- we will be calling you from the office to arrange payment. Therapists are not equipped to take your payment.

  • NICMH

Dear NICMH clients and families,

I am writing on behalf of all the staff at NICMH about the COVID-19 Pandemic and it’s impact on our services here at NICMH.

This past week the global spread has reached a critical pace and the State and National measures have impacted our daily lives. I know this is a scary time and stress can be overwhelming.

Please know that we will continue to be here for you. Our building will stay open for as long as it is safe.

Some insurances are allowing us to TEMPORARILY bill for Telehealth and phone counseling for those who cannot or do not want to come into this building. The front desk and your individual counselors or support staff will be in communication with you to offer these services to you. Call and ask to find out if your insurance is doing this services.

Needless to say, we will comply with all Federal, State and Local laws and directives. Things are changing moment to moment and we will do our best to keep you informed of our status.

For your safety and the safety of employees, I have taken the following steps:

1. Please stay home if you or a member of your family is sick, and staff is instructed to stay home if they are sick. Please understand at this difficult time.

2. Groups have been canceled and individual services are being offered in their place.

3. I am asking that anyone NOT receiving therapy not come in the lobby. If family is not receiving services, stay in the car. Parents of a very young child need to still accompany that child in but everyone else please stay in the car while the client is in NICMH for counseling or any support services.

4. I may be reducing office hours and they will be posted as they change on our phone recording. Your staff may see you outside of those hours if you have made an appointment.

5. We have posted information related to COVID-19 and associated personal hygiene instructions throughout the building. Proper, frequent use of soap and /or hand sanitizers by everyone is an important element in the fight to slow the spread of the virus. We are using a bleach solution frequency in shared areas and all door entrances. Please keep some distance from the front desk counter when you come into the building and refrain from leaning on surfaces.

6. I may implement taking temperatures for everyone who enters this building, so be prepared for that for you, your family and the staff here at NICMH.

In the event, you or a staff is informed that they or a member of their family or someone they came into contact with has COVID-19, Please let us know and we will let you know as well.

If the phone indicates that the office is closed for the day:

please leave a message as we will return all calls as soon as we can.

If you are in a non – life threatening emergency call 208-610-0931 if you need to talk to someone. A staff member will call you back as soon as they can.

In a life- threatening emergency- please call 9-1-1.

Other crisis lines available to you:

NI crisis line: 208-946-5595

OPTUM crisis line: 855-202-0973

Panhandle Health District Hotline: 877-415-5225

This is a time where we are a community and we will continue to come together to support each other.

We know this is stressful and we are here.

Jenny Brotherton- Manna

Owner

NICMH