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April 29, 2020

Dear client or family,

I am continually monitoring the various sources of information (Panhandle Health District, Department of H&W and Governor Little’s informational briefings) to help us prepare for the ongoing impacts from COVID-19.

The Department of H&W is asking us to use our best clinical and professional judgement to minimize risk for both our clients and our staff. They are asking us to continue to use telehealth options whenever possible. I know we have clients and staff that have high risk factors and will be needing to continue Telehealth options for a long time to come.

I will be having staff call you by phone in the next 2 weeks to start assessing your preference for the delivery of your therapeutic services.

In the meantime, our office remains closed to client’s in the building.

When we do start more face to face contact, there is a list of health questions my staff will be utilizing for themselves and clients prior to starting a session. Obviously if anyone is sick, the session will not occur at that time.

We will also be utilizing outdoor activities and outdoor spaces as often as possible for some of the support services.

This will be a team approach between you and your staff.

Please continue to reach out if you are in crisis or if you have any questions. I am at work daily and return calls very quickly.

Thank you so much for everyone’s patience during this public health emergency.

Jenny Brotherton- Manna

Owner, NICMH

jenbro@nicmh.com

208-265-6798

  • NICMH

March 27, 2020

Dear clients and families,

As you are certainly aware, the Governor has issued a Stay AT HOME order for the State of Idaho.

I have temporarily stopped respite and CBS (DD) services based upon this order. We will resume them as soon as possible.

In the meantime, all our other services (Clinic, SUD’s, CBRS, Peer Support) are continuing and should already be scheduled weekly or more as needed. Behavioral Intervention is occurring as needed and scheduled through your BI provider.

I know your individual provider is trying to stay in communications with you to provide ongoing services.

If you have not heard from them or missed an appointment, please feel free to call the office and we can figure this out.

Janae is at the front desk Monday through Thursday and I am checking messages on Friday.

WE ARE HERE IF YOU NEED AN ADDITIONAL SESSION OR YOU HAVE A CRISIS. 208-265-6798

These are unprecedented times and we are all trying to do our best to alleviate anxiety and stress in our lives. WE ARE HERE TO HELP AS WE CAN.

Stay well and stay safe-

Jenny Brotherton

Owner, NICMH

  • NICMH

March 20, 2020

Dear NICMH client and family,

The COVID-19 virus is impacting the way the community organizations are doing business. In order to be safe for you, your family and our staff, I am stopping most client activity in our building.

You should be receiving a phone call soon about your individual needs but below is the way we can provide services in the various programs:

Therapy: Video Telehealth or phone calls (see second page for details)

CBRS: in-home, limited community places and by phone and in certain cases, telehealth

Peer Support: in-home, limited community places and by phone and in certain cases, telehealth

Recovery Coaching: in-home, limited community places and by phone and in certain cases, telehealth

Developmental Disabilities: in-home, limited community places and in certain cases, telehealth

Substance Abuse: phone

Respite: in person – in home and community

IF YOUR PROVIDER IS DOING FACE TO FACE WORK, THEY HAVE A FEW HEALTH QUESTIONS THEY MUST ASK YOU, PRIOR TO SEEING YOU FACE TO FACE- PLEASE UNDERSTAND IT IS FOR EVERONES SAFETY. All Face to Face work will be 1 on 1 with staff.

We still have office staff throughout the day who will be answering the phone and returning calls. We also have therapists available for emergency sessions by phone or telehealth/ video

I know this is a scary time and I want you to call us if you need to talk to your provider.

In a life- threatening emergency- please call 9-1-1.

Other crisis lines available to you:

NI crisis line: 208-946-5595

OPTUM crisis line: 855-202-0973

Panhandle Health District Hotline: 877-415-5225

I am sorry this is happening, and I hope things can get back to normal soon.

Jenny Brotherton- Manna

Owner

For Therapy Clients:

IF THEY ARE DOING TELEHEALTH : Telehealth is an audio video method of seeing our clients during this crisis. We are using doxy.me which is a secure and HIPAA/HITECH compliant platform. Because all our therapists are only licensed in Idaho to utilize Telehealth the CLIENT needs to be in Idaho at the time of the telehealth session. We will also need anyone wanting to use this method to sign a telehealth specific consent that outlines the risks and benefits of the service. At the beginning of each telehealth session you will be asked the address of where you are located during that session along with the name and number of your emergency contact person. This is for your safety in case the therapist needs to get help to you. You should also insure that you are in a safe, private environment to protect your confidentiality.

The link for Telehealth/Video will be sent to you by your therapist just prior to the arranged session. It will come by text or e-mail.

IF FOR ANY REASON THE VIDEO WILL NOT WORK- YOUR THERAPIST WILL CALL YOU AND DO A PHONE CALL.

If you have co-pays- we will be calling you from the office to arrange payment. Therapists are not equipped to take your payment.

Copyright 2020 NICMH. All rights reserved

1717 Ontario St . Sandpoint, ID . 83864

(208)265-6798.