March 20, 2020

Dear NICMH client and family,

The COVID-19 virus is impacting the way the community organizations are doing business. In order to be safe for you, your family and our staff, I am stopping most client activity in our building.

You should be receiving a phone call soon about your individual needs but below is the way we can provide services in the various programs:

Therapy: Video Telehealth or phone calls (see second page for details)

CBRS: in-home, limited community places and by phone and in certain cases, telehealth

Peer Support: in-home, limited community places and by phone and in certain cases, telehealth

Recovery Coaching: in-home, limited community places and by phone and in certain cases, telehealth

Developmental Disabilities: in-home, limited community places and in certain cases, telehealth

Substance Abuse: phone

Respite: in person – in home and community


We still have office staff throughout the day who will be answering the phone and returning calls. We also have therapists available for emergency sessions by phone or telehealth/ video

I know this is a scary time and I want you to call us if you need to talk to your provider.

In a life- threatening emergency- please call 9-1-1.

Other crisis lines available to you:

NI crisis line: 208-946-5595

OPTUM crisis line: 855-202-0973

Panhandle Health District Hotline: 877-415-5225

I am sorry this is happening, and I hope things can get back to normal soon.

Jenny Brotherton- Manna


For Therapy Clients:

IF THEY ARE DOING TELEHEALTH : Telehealth is an audio video method of seeing our clients during this crisis. We are using which is a secure and HIPAA/HITECH compliant platform. Because all our therapists are only licensed in Idaho to utilize Telehealth the CLIENT needs to be in Idaho at the time of the telehealth session. We will also need anyone wanting to use this method to sign a telehealth specific consent that outlines the risks and benefits of the service. At the beginning of each telehealth session you will be asked the address of where you are located during that session along with the name and number of your emergency contact person. This is for your safety in case the therapist needs to get help to you. You should also insure that you are in a safe, private environment to protect your confidentiality.

The link for Telehealth/Video will be sent to you by your therapist just prior to the arranged session. It will come by text or e-mail.


If you have co-pays- we will be calling you from the office to arrange payment. Therapists are not equipped to take your payment.


Dear NICMH clients and families,

I am writing on behalf of all the staff at NICMH about the COVID-19 Pandemic and it’s impact on our services here at NICMH.

This past week the global spread has reached a critical pace and the State and National measures have impacted our daily lives. I know this is a scary time and stress can be overwhelming.

Please know that we will continue to be here for you. Our building will stay open for as long as it is safe.

Some insurances are allowing us to TEMPORARILY bill for Telehealth and phone counseling for those who cannot or do not want to come into this building. The front desk and your individual counselors or support staff will be in communication with you to offer these services to you. Call and ask to find out if your insurance is doing this services.

Needless to say, we will comply with all Federal, State and Local laws and directives. Things are changing moment to moment and we will do our best to keep you informed of our status.

For your safety and the safety of employees, I have taken the following steps:

1. Please stay home if you or a member of your family is sick, and staff is instructed to stay home if they are sick. Please understand at this difficult time.

2. Groups have been canceled and individual services are being offered in their place.

3. I am asking that anyone NOT receiving therapy not come in the lobby. If family is not receiving services, stay in the car. Parents of a very young child need to still accompany that child in but everyone else please stay in the car while the client is in NICMH for counseling or any support services.

4. I may be reducing office hours and they will be posted as they change on our phone recording. Your staff may see you outside of those hours if you have made an appointment.

5. We have posted information related to COVID-19 and associated personal hygiene instructions throughout the building. Proper, frequent use of soap and /or hand sanitizers by everyone is an important element in the fight to slow the spread of the virus. We are using a bleach solution frequency in shared areas and all door entrances. Please keep some distance from the front desk counter when you come into the building and refrain from leaning on surfaces.

6. I may implement taking temperatures for everyone who enters this building, so be prepared for that for you, your family and the staff here at NICMH.

In the event, you or a staff is informed that they or a member of their family or someone they came into contact with has COVID-19, Please let us know and we will let you know as well.

If the phone indicates that the office is closed for the day:

please leave a message as we will return all calls as soon as we can.

If you are in a non – life threatening emergency call 208-610-0931 if you need to talk to someone. A staff member will call you back as soon as they can.

In a life- threatening emergency- please call 9-1-1.

Other crisis lines available to you:

NI crisis line: 208-946-5595

OPTUM crisis line: 855-202-0973

Panhandle Health District Hotline: 877-415-5225

This is a time where we are a community and we will continue to come together to support each other.

We know this is stressful and we are here.

Jenny Brotherton- Manna



We want to pass along helpful advice from our local Panhandle Health Department: Coronavirus is mainly spread between people who are in close contact with one another (about 6 feet) and through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. It may be possible that a person can get coronavirus by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, although this may not be the main way the virus spreads. Symptoms of coronavirus include fever, cough, and shortness of breath. People are most contagious when they are showing symptoms. Symptoms appear between 2 and 14 days after exposure to the coronavirus. 80% of cases experience mild illness, which does not require hospitalization. 15-20% of cases develop serious illness. Early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness. This includes: Older adults (60+) People who have serious chronic medical conditions (heart disease, diabetes, lung disease) If you are sick you can help reduce the spread of the virus by staying home and self-isolating until symptoms resolve. Other ways to protect yourself, your family and your community include: Cover your coughs and sneezes with a tissue, then throw the tissue in the trash. Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. Use of an alcohol-based hand sanitizer if unable to wash hands with soap and water. Avoid touching your eyes, nose, and mouth with unwashed hands. Clean frequently touched surfaces and objects daily. Wearing a facemask when you are around other people or before entering a healthcare setting, but only if you are sick. Facemasks may be in short supply and they should be saved for those who need them. If you have symptoms, CALL US FIRST at 208-265-6798. We know that the information about the coronavirus can be concerning. Please do not hesitate to call Panhandle Health Coronavirus Hotline at 877-415-5225 with any questions or concerns. You may also visit or the CDC website

We are working very hard here at NICMH to ensure our staff and clients health stay healthy. Sincerely,

NICMH Admin Note above message as outlined by PHD.

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1717 Ontario St . Sandpoint, ID . 83864