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WE ARE STILL AVAILABLE

March 20, 2020

Dear NICMH client and family,

The COVID-19 virus is impacting the way the community organizations are doing business. In order to be safe for you, your family and our staff, I am stopping most client activity in our building.

You should be receiving a phone call soon about your individual needs but below is the way we can provide services in the various programs:

Therapy: Video Telehealth or phone calls (see second page for details)

CBRS: in-home, limited community places and by phone and in certain cases, telehealth

Peer Support: in-home, limited community places and by phone and in certain cases, telehealth

Recovery Coaching: in-home, limited community places and by phone and in certain cases, telehealth

Developmental Disabilities: in-home, limited community places and in certain cases, telehealth

Substance Abuse: phone

Respite: in person – in home and community

IF YOUR PROVIDER IS DOING FACE TO FACE WORK, THEY HAVE A FEW HEALTH QUESTIONS THEY MUST ASK YOU, PRIOR TO SEEING YOU FACE TO FACE- PLEASE UNDERSTAND IT IS FOR EVERONES SAFETY. All Face to Face work will be 1 on 1 with staff.

We still have office staff throughout the day who will be answering the phone and returning calls. We also have therapists available for emergency sessions by phone or telehealth/ video

I know this is a scary time and I want you to call us if you need to talk to your provider.

In a life- threatening emergency- please call 9-1-1.

Other crisis lines available to you:

NI crisis line: 208-946-5595

OPTUM crisis line: 855-202-0973

Panhandle Health District Hotline: 877-415-5225

I am sorry this is happening, and I hope things can get back to normal soon.

Jenny Brotherton- Manna

Owner

For Therapy Clients:

IF THEY ARE DOING TELEHEALTH : Telehealth is an audio video method of seeing our clients during this crisis. We are using doxy.me which is a secure and HIPAA/HITECH compliant platform. Because all our therapists are only licensed in Idaho to utilize Telehealth the CLIENT needs to be in Idaho at the time of the telehealth session. We will also need anyone wanting to use this method to sign a telehealth specific consent that outlines the risks and benefits of the service. At the beginning of each telehealth session you will be asked the address of where you are located during that session along with the name and number of your emergency contact person. This is for your safety in case the therapist needs to get help to you. You should also insure that you are in a safe, private environment to protect your confidentiality.

The link for Telehealth/Video will be sent to you by your therapist just prior to the arranged session. It will come by text or e-mail.

IF FOR ANY REASON THE VIDEO WILL NOT WORK- YOUR THERAPIST WILL CALL YOU AND DO A PHONE CALL.

If you have co-pays- we will be calling you from the office to arrange payment. Therapists are not equipped to take your payment.

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1717 Ontario St . Sandpoint, ID . 83864

(208)265-6798.